I wanted to take a moment to express my satisfaction and appreciation for the restoration work accomplished at my home recently, due to water damage.
Mr. Jose Perez came to my home the same day that Security First sent their Adjustor. Jose was very personable and professional. He even interacted with and checked out the work Rytek's representative was doing with the drying and removal of the baseboards. He spoke with the Adjustor because they had worked together previously and I had chosen to use a company that Security First used. I was given two company names and I guess I won the lottery since I contacted your company first and have absolutely no regrets.
Jose coordinated with me to work around my schedule since I had just returned to work from the holidays. He was able to get the work started before I was to return to work (removing the laminate flooring and the drying etc.). The crews that Jose sent always arrived promptly and were very courteous and professional. The first crew were the painters and they even assisted in removing the many misc. items which had been stored in the room so they could paint and also shampoo the carpet. I never expected a miracle because the carpet was 23 years old but they did they best job they could considering it was a tough job.
I particularly want to extend special and heartfelt thanks to Odair who performed the tile work in the room. Odair and his crew were courteous, professional and very hard workers. My 92 year old Mother stays at the home and has a small dog. The dog escaped and my Mother did not even know that he was gone and Odair had gone and got the dog and brought him back to her. She was so appreciative. Not only did Odair find her dog and bring him back, the next day he returned to complete the job and since I was working and he could tell my Mother was upset and did not feel well, he asked her for the leash and took her dog for a walk. Prior to leaving, he took the dog out again to do his business so that she would not have to go out in the cold.
Please extend my thanks to Robin for assisting me very pleasantly and professionally. You have some wonderful employees and I simply wanted to send this small token of my appreciation.
I commend your personnel because in my opinion Odair and Jose have gone a step over and above what contractors would do for a customer. It truly touched my heart, the kindness Odair expressed.
Patricia H. of Orlando, FL