Jose was terrific to work with. I can't say enough how helpful, patience, reliable, thorough, and efficient he was. Our circumstance was unique because we had a loss in the family, who expired in our home. Jose was adequately sensitive to our situation and went above and beyond to help our family. After all was said and done, he was even polite enough to take out our personal trash when we weren't present. All these little things added up to a very positive experience for my family. It truly would please me if he was acknowledge/rewarded by your company for his efforts. If it wasn't for him, this would have been a much more difficult situation.
Your staff, especially Manny were very professional. Manny came in and thoroughly explained the procedures and made us feel comfortable and positive about the outcome. this was very reassuring during a time of stress. We felt that our situation was in good hands. He also made sure that we were alerted on time before they came out. We came out of this with a very positive experience. Good work team!
Manny was great...
The crew you sent was very courteous and respectful. We did have just a few mishaps while the wood floor and baseboard was being removed however the insurance co has indicated a willingness to cover the remediations needed. So all-in-all we were very satisfied by your team's work.
Customer Service was excellent from Ken Barkley and Ryan Carelson. Both seemed anxious to help and eager to please.
On 11/8/15, 7:30pm, flood waters entered through the front, back, then sides of my one story slab built town home. Within minutes the water was 4" deep inside and 18" deep outside. Through my glass front door I could see cars, furniture, garbage cans and shrubs hurtling down the street on a rising tide of fast moving flood water.
While the water was still rising around my ankles, I Googled "flood remediation and restoration, Florida " and Baxter Restoration was first on the list. Did some quick research, and left a message on the Baxter web site. Minutes later I got a call from Jose Perez, and explained the situation. The next morning, 11/9/15, Jose was at my front door.
About 50 homes on my street were flooded. Most sedan or smaller sized cars were totaled. Soon the street was bumper to bumper with disaster vehicles and tow trucks, as well as TV satellite trucks and police cars.
Throughout the remediation process Baxter was first on the scene. Often Baxter's crew stayed late into the night to complete each phase. Other crews kept to a 9-5 schedule. Work on #597 Aquatic days before any of the neighboring houses...some are still having wallboard removed...more than 2 weeks after the event.
The crew was headed by Jaun, a competent, conscientious and meticulous professional. You have a jewel in this man.
Working with Baxter Restoration during this most overwhelming and stressful time has brought order to my chaotic world. Thank you.
I was very impressed with the work that was done in the home. Torr Gilyard and his team were a joy to work with, and the place looks great.
The only difficulty was in scheduling and getting the work done on schedule. We had to take a few extra days off from work to ensure that everything was completed in a timely fashion.
That said, I found the workers professional and courteous. They clearly know their jobs well, as we are quite pleased with the work.
We would be happy to recommend them to others...
In our situation, Roof Depot did the actual work for us but Baxter was the company we dealt with for the process.
Good experience with both companies. Our insurance co was the one who hired Baxter/Roof Depot
Baxter was highly recommended by our home owners insurance company. Craig was great very informative about the process of his work. Also was friendly and treated us and our home with care and understanding. Great job
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